Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data. By using our services, you agree to the terms outlined in this policy.

Last Updated: 29 Dec 2024

We may update this policy periodically to reflect changes in our practices. When significant updates occur, we will notify you and update the date above. Please review this page regularly.

1. General Information

We are committed to protecting your personal data. This policy outlines how we handle your information when you use our website or interact with us.

2. Information We Collect

Personal Data You Provide:

Examples: Name, email address, postal address, and any details shared when setting up an account or placing an order.
How We Collect It: Through forms on our website, emails, or other direct interactions.

Data We Automatically Collect:

Examples: Usage data, such as browsing patterns and cart activity.
Purpose: To improve our website and understand customer preferences.

Special Note on Children:

We do not knowingly collect data from individuals under 16 years of age. If such data is identified, it will be deleted promptly.

3. How We Use Your Data

Legitimate Business Purposes:

To process your orders and provide updates.
To personalise your experience, such as pre-filling forms.
To generate reports and improve our services.

Marketing:

We may contact you with updates, offers, or products of interest. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us.

Cookies:

Cookies may be used to enhance your browsing experience. See our Cookie Policy for more details.

Legal Compliance:

To fulfill legal obligations or respond to lawful requests.

4. Sharing Your Data

We only share your personal data in limited circumstances, such as:

With trusted service providers (e.g., website hosting, payment processing).
To comply with legal obligations or protect rights and safety.
During business transfers (e.g., mergers or acquisitions).

We ensure that third parties adhere to strict confidentiality and security measures.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your data.
Correction: Update inaccurate or outdated information.
Erasure: Request deletion of your data in certain circumstances.
Restriction: Limit the processing of your data.
Data Portability: Receive your data in a structured format.
Object: Opt out of specific data uses, such as marketing.
Withdraw Consent: Revoke consent for processing your data.

To exercise these rights, contact us using the details provided below.

7. Data Security

We implement industry-standard measures to secure your personal data and prevent unauthorized access, alteration, or destruction.

8. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: crochochat@gmail.com

This policy is designed to keep you informed and ensure your trust in how we manage your data.